How long do AXS tickets take to arrive?

AXS tickets are delivered to AXS accounts within 24-48 hours of the event. After following the instructions provided, your ticket will be displayed as a digital barcode in the AXS app. The event staff will scan this digital barcode to let you and your party into the event.

Similarly, How do I retrieve my AXS tickets? If you’re using the AXS app, your events and tickets will be under “My Events”, which you can reach by tapping the ticket icon on the bottom of the screen.

Then, Why haven’t I received my AXS tickets?

There could be a delivery delay. For some events, extra time is required to process and confirm all orders, but you’ll still receive your tickets at least one week before your event. If there’s a delivery delay for your event, we’ll let you know when you’re buying tickets.

And Can you call AXS to buy tickets? Our helpline number is 1-888-929-7849. Our helpline allows current and potential customers to manage/set-up their account information in any way that is permitted by the Service.

How do I transfer money to AXS? From

  1. Sign in to your account on
  2. Click on “Your Tickets” and select the event.
  3. Click “Transfer”.
  4. Select the ticket(s) you would like to transfer.
  5. Select your contact or enter the recipients first name, last name, and email address.
  6. Click ‘Continue’
  7. Review the information and click ‘Transfer’

Why can’t I find my tickets on AXS?

Make sure you are signed in with the same email address you used when purchasing your tickets – this is where your order confirmation was sent. If tickets were transferred to you make sure your friend transferred them to the correct email address. Ensure you have the latest version of the app installed.

Did not receive AXS tickets?

If you did choose mail delivery and you haven’t received your tickets 3 days prior to the event, please contact our Fan Support team and we’ll get it straightened out! We are generally able to reissue your tickets for Will Call pickup at the venue box office when you arrive at the event!

Does AXS have a ticket limit?

Hi. The ticket purchase limit has always been on the 1st page of the event on the AXS site. Find and buy Jawbreaker tickets at Find upcoming event tour dates and schedules for Jawbreaker at

Is AXS and Flash Seats the same thing?

What is Flash Seats? Flash Seats are digital tickets you use with the Flash Seats or AXS app – no paper tickets required – and they make getting in easier than ever. For many events, you can also transfer tickets to friends and sell tickets you can’t use.

Can I change my seats on AXS?

Tickets have a “no refund, no exchange” policy. We recommend checking the venue’s website where your event will be held to see if they permit any exceptions to that policy.

How do I sell my friend tickets on AXS?

AXS Official Resale is the safe and easy way to buy and sell tickets with other fans.

Here’s how it works:

  1. Click the Sell button next to the event in your AXS Account.
  2. Select the tickets to sell, and then set your price and selling options.
  3. On the Review page, click the List Tickets button to finish.

How do I change my name on AXS?

If using the AXS App, click the person icon on the bottom of your screen to access your account info. From the app, you are only able to change your zip code and password. If you need to change your name or email address, you will need to access your account on

How do I use the AXS app?

When you arrive at the venue, open your AXS app and tap the ticket icon at the bottom of the screen. Select your event and your AXS Mobile ID will display. Then, simply show your mobile device to the gate associate to be scanned in.

How do I contact AXS?

If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at Our helpline number is 1-888-929-7849.

Is AXS Mobile ID a ticket?

AXS Mobile ID is a digital ticketing system that allows you to enter an event with the AXS mobile app.

How can I contact AXS?

If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at Our helpline number is 1-888-929-7849.

How do I get a receipt from AXS?

AXS m-Station is currently only available for download in Singapore. 7. Will I receive receipt after I complete my transaction? Yes, you can choose to receive an eReceipt of your successful transaction by entering your email address at the Payment Summary page, or set up your email address at “Menu” > “Settings”.

How do I verify my AXS account?

What is Multi-factor Authentication

  1. Sign into your AXS Account on or the AXS App. The Verify your Email screen or banner will display.
  2. Go to your email to check for a link to verify your email address.
  3. Click the Verify Email link.
  4. Update your password and you’re all set.

Does AXS take Discover?

The Service accepts American Express, Visa, MasterCard, and Discover.

Will screenshots of tickets work?

When you attend events you’ll need to display your tickets on your mobile phone. Your barcode includes technology to protect it, so you won’t be able to use screenshots or print outs.

Can you get scammed on Ticketmaster?

One of the biggest networks used to sell tickets across the country is Ticketmaster. Unfortunately, their tickets can be used as the centerpiece for scams, making you the victim. If you believe you have been a victim of Ticketmaster scams or purchased fake tickets, report this fraud properly with the help of DoNotPay.

What happened to Flashseats?

The digital ticketing platform, however, is being discontinued at the end of the month — five-plus years after Veritix, founded in Cleveland by Dan Gilbert, was acquired by AXS. Flash Seats’ app alerts users that it’s being discontinued on Aug. 30 and says customers can buy and sell tickets via the AXS app.

Why can’t I pick my seats on AXS?

Sometimes for a popular on sale, it is requested that we turn our ‘pick a seat’ system off and change to ‘best available’. This is requested to give people the best opportunity of purchasing a ticket quickly – giving them the best opportunity before tickets sell out.

What is AXS premium tickets?

What is AXS Premium? AXS Premium gives fans direct access to purchasing premium tickets at market value. Ticket prices and supplies of inventories are subject to change based on demand. With AXS Premium, fans can choose the perfect ticket based on their individual preferences.

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