Bitcoin : Coinbase F****ing Up My Account Without Any Reason
Hi there all!
So, I had been a regular Coinbase wallet user for the past one year and regular used to send on and off some BTC. Yesterday, I woke up to this email:
>Hello,
>
>Thank you for your interest in Coinbase. Our primary goal is to make digital currency safe and secure for our customers. Coinbase is a regulated Money Services Business under FinCEN ([FinCEN.gov](https://www.reddit.com/r/btc/FinCEN.gov)), and as part of achieving this goal, we are legally obligated to implement regulatory compliance mechanisms.
>
>Upon careful review, we believe your account has engaged in prohibited use in violation of our Terms of Service and we regret to inform you that we can no longer provide you with access to our service. We respectfully request that you follow the on-screen instructions presented when you log into your Coinbase account to send any remaining balance offsite to an external address.
>
>Should you have any questions or need assistance, please let us know and we’ll be happy to help.
>
>Respectfully,
>
>Coinbase Customer Support
​
I transferred out my BTC and called their support to ask what was the problem with my account. To my utmost surprise, the woman on the phone didn’t even know why my account was closed/restricted. She said, check out your email, you’ll be notified of the reason on email. Then this came in:
​
>Hi there,
>
>Thanks for the response.
>
>**Unfortunately, we are unable to elaborate on our internal decision process**. This decision remains final and we will not be able to remove this restriction from your account.
>
>We have not blocked access to the balance currently in your Coinbase account. While we can no longer process brokerage orders via our banking relationship, you may still send your balance to an external address and withdraw any remaining fiat from your fiat wallet to an active linked bank account.
>
>Thanks for your understanding and apologies for any inconvenience this has caused.
>
>Regards,
Coinbase Support
​
Could you believe it? “not elaborate on our internal decision”….
​
Anyways, post your thoughts down here… If anyone of you guys have been through the same or know of the reason.
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Author: GuseppiGuliano
Score: 55
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